Privacy Policy
Thank you for visiting SARANGHAE!
Our mission is to bring you the best K-Beauty products and offer you a great shopping experience. To achieve this, we show you entertaining content and collect data (which we only use when we have a legal basis to do so). Please read on to understand what information we collect, how we use it, and what choices you have.
SECTION 1 - HOW DO WE COLLECT INFORMATION?
When you visit wholesale.saranghae.es , we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies we have set. Additionally, as you browse wholesale.saranghae.es , we collect information about the pages or products you view, the web pages or search terms that directed you to our site, and how you interact with our site.
1.1 Technical Information
Device information
Device information includes device type, operating system, settings, unique device identifiers, and crash data that helps us understand when something isn't working. The amount of information we collect depends on the type of device and its settings. For example, the information available varies depending on whether you use a Mac, PC, iPhone, or Android phone. For more details about the information your device provides to us, please review the privacy policies of your device manufacturer or software provider.
Cookies
Cookies are files stored on your device or computer, typically containing an anonymous unique identifier. We use cookies, for example, to save your language preferences or settings so you don't have to reset them every time you visit the site.
Below is a list of the cookies we use. We've provided them to you so you can decide whether to opt out.
- _session_id : Unique token, sessional. Allows Shopify to store information about your session (referrer, landing page, etc.).
- _shopify_visit : No data stored, lasts 30 minutes after the last visit, used internally by our vendor to record the number of visits.
- _shopify_uniq : No data stored, expires the next day at midnight (relative to the visitor), counts a single customer's store visits.
- Cart : Unique token, storing information about the contents of your cart for 2 weeks.
- secure_session_id : Unique token, session.
- storefront_digest : A unique, permanent token. If the store has a password, this is used to determine if the visitor has access.
Social Plugins
When you visit pages on our website that contain a Facebook, Google+, Twitter, or Pinterest plugin (marked with the provider's logo), your browser establishes a direct connection to the servers of these providers. The plugin content is transferred directly to your browser from its originating page and integrated into our website. This allows the provider to recognize that you have visited our site. If you are logged in to their platform, they can associate your visit with your profile.
If you do not want the provider to collect data about you, you must log out before visiting our website. Even if you are logged out, providers may collect data anonymously and place cookies.
Please see the privacy policies of these providers:
- Facebook Ireland Ltd. or Facebook Inc .: https://www.facebook.com/policy.php
- Google Inc .: https://policies.google.com/privacy
- Twitter Inc .: https://twitter.com/en/privacy
- Pinterest : https://policy.pinterest.com/en/privacy-policy
Web Beacons, Tags and Pixels
Web beacons (tracking pixels) are electronic files used to collect information about how you browse our site. These tiny graphics, known as "Internet tags" or "clear GIFs," are included in web pages and emails. They are used in conjunction with cookies for various purposes, such as counting visits to our site, analyzing how users navigate our site, counting content views, and serving you online advertising, both on and off our service.
Tracking URLs
In some of our email communications, we use tracking URLs that are linked to content on our pages. If you click on one of these URLs, you will pass through a separate web server before reaching the destination page on our site. We track this click data to understand interest in certain topics and measure the effectiveness of our customer communications. If you do not wish to be tracked in this way, please avoid clicking on text or graphic links in the emails you receive.
1.2 Personal Information
If you register for an account, subscribe to our newsletter, or make a purchase on the site, we collect certain personal information, such as your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information." If you purchase something for someone else, we also collect their shipping and contact information.
Follow-up
Please note that we do not modify our data collection practices if we receive a "Do Not Track" signal from your browser.
SECTION 2 - HOW DO WE USE THE INFORMATION?
We use the information we collect to provide you with the best possible service. The order data we collect is generally used to process orders placed through the Site (including handling your payment, arranging for shipping, and providing you with invoices and/or order confirmations). We also use this data to:
- Identify you when you use the site and process your transactions.
- Communicate with you, review orders for risks or fraud.
- Send information or advertising about our products or services according to your preferences.
- Send you updates and newsletters by email.
Device data is used to help detect fraud risks and to improve and optimize our site (for example, by analyzing how customers interact with our site).
SECTION 3 - DATA STORAGE AND DISCLOSURE
When you place an order through the website, we will retain your order information for our records unless you ask us to delete this information.
We may disclose your personal information if we are legally required to do so or if you have violated our terms of use.
SECTION 4 - MONITORING
Please note that we do not change our data collection and use practices on the Website if we receive a "Do Not Track" signal from your browser.
SECTION 5 – THIRD PARTIES
Our business is hosted by Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services.
Your information is stored in Shopify's databases and in the general Shopify application on a secure server behind a firewall. For more details about Shopify's privacy policies, visit https://www.shopify.com/legal/privacy .
We employ third parties and individuals to perform services on our behalf (e.g., software maintenance, ad serving technologies, email service providers, delivery services, database management, web analytics, payment processing, and other services). These third parties have access to your information to perform these tasks on our behalf, and we expressly prohibit them from using or disclosing your information for any other purpose except as may be legally required. We may allow our service providers to use aggregated, non-identifiable, or anonymized data for other purposes.
In general, the service providers we use will only collect, use, and disclose your information to the extent necessary to perform the services we have contracted them to provide.
Certain third-party service providers, such as payment gateways and other transaction processors, have their own privacy policies regarding the information we share with them for your purchase-related transactions.
We recommend reading the privacy policies of these providers so you can understand how they handle your personal data.
Specifically, please note that certain providers are located in other jurisdictions or have facilities in a different jurisdiction than either you or us. If you choose to proceed with a transaction involving the services of a third party, your information may become subject to the laws of the jurisdiction in which the provider or its facilities are located.
For example, if you are located in Spain and your transaction is processed by a payment gateway in the United States , your personal information may be disclosed in accordance with U.S. law, including the Patriot Act .
When you leave our website or are redirected to a third-party website or application, you will no longer be subject to this Privacy Policy or our Terms of Use on our website.
PAYMENTS
PAYPAL
We use PayPal as one of our selected payment service providers on our website. If you choose to purchase a product on our website and select PayPal as your payment method, we must share your data with PayPal .
https://www.paypal.com/es/webapps/mpp/ua/privacy-full
STRIPE
We process debit and credit card payments through Stripe, Inc. , a global payment provider. If you choose to purchase a product on our site and select Stripe as your payment method, we must share your data with Stripe .
https://stripe.com/privacy
SOFORT KLARNA
We process electronic payments through Sofort GmbH , part of Klarna Bank AB , the Klarna Group. If you choose to purchase a product on our site and select SOFORT as your payment method, we must share your data with Sofort GmbH .
https://www.sofort.com/integrationCenter-eng-DE/integration/datenschutz.html
ADVERTISING AND ANALYTICS
GOOGLE ADWORDS
Our website uses the online advertising service Google AdWords , a service provided by Google Inc. in the USA . If you reach our website via a Google ad, Google AdWords places a cookie on your browser. This allows us to compile statistics about your use of our website (e.g., the number of registrations and/or first purchases made via a specific AdWords ad).
For more information about conversion tracking, including how to prevent Google from collecting data with the cookie it sets, see the following link:
http://services.google.com/sitestats/es.html
Our website uses the online advertising service Facebook Ads , a service provided by Facebook Ireland Ltd. , and its conversion tracking features. If you reach our website via a Facebook ad, Facebook Ads places a cookie on your browser. This allows us to compile statistics about the use of our website (for example, the number of registrations and/or first purchases made via a specific Facebook ad).
We may also display ads using a data file called "Custom Audiences," which you can select if you've visited our website. For more information about conversion tracking and how to prevent Facebook from collecting data through the cookie it places, see this link:
https://www.facebook.com/help/336858938174917
GOOGLE ANALYTICS
Our website uses the online advertising service Google Analytics , provided by Google Inc. in the USA . If you reach our website via a Google ad, Google Analytics places a cookie on your browser, which allows us to compile statistics about the use of our website (e.g., the number of registrations and/or first purchases made via a specific AdWords ad).
For more information about conversion tracking, including how to prevent Google from collecting data with the cookie it sets, see the following link:
http://services.google.com/sitestats/es.html
Our website uses the online advertising service Facebook Ads , provided by Facebook Ireland Ltd. , and its conversion tracking features. If you reach our website via a Facebook ad, Facebook Ads places a cookie on your browser. This allows us to compile statistics about your use of our website (for example, the number of registrations and/or first purchases made via a specific Facebook ad).
We may also display ads using a data file called "Custom Audiences," which you can select if you've visited our website. For more information about conversion tracking and how to prevent Facebook from collecting data through the cookie it places, see this link:
https://www.facebook.com/help/336858938174917
GOOGLE ANALYTICS
Our business uses Google Analytics to help us understand how people use SARANGHAE so we can improve it and provide relevant information to users. To do this, Google collects statistical and anonymized data about the use of our website and apps using cookies and usage data.
Read the Google Analytics privacy policy.
FACEBOOK ADS CONVERSION TRACKING
Our business uses Facebook Ads Conversion Tracking to help us understand how people use SARANGHAE , improve it, and provide relevant information to users. To do this, Facebook collects anonymized statistical data about the use of our website and apps using cookies and usage data.
APPS AND MARKETING
The Shopify platform allows us to connect our stores with third-party applications to modify our store's functionality or add new features, improving the user experience.
COMMENTS ON THE CONTENT
Comment services allow users to post comments on the content of this website (e.g., product reviews). If a user provides an email address, it can be used to send notifications about new comments on that content. Users are responsible for the content of their own comments.
If a third-party review service is installed, it may continue to collect web traffic data for the pages where the service is installed, even if users do not interact with it. If a comment is left on the page, the user's name and email address are required. SARANGHAE uses a third-party review application called Yotpo or Judge.me .
https://www.yotpo.com/privacy-policy/
https://judge.me/privacy
AVAILABILITY NOTIFICATIONS
If an item is unavailable, you can enter your email address in the field provided on the product page to receive a notification when it's back in stock. Data collected: Email address. SARANGHAE uses a third-party application: http://www.shopapps.in/
CHAT AND INSTANT MESSAGES
We use the third-party app CHATRA to allow you to chat with us during our presence or send us messages. To do so, you must provide your email address and name so we can contact you. When you use the chat, the following data will be collected: email address and name (if you fill out the form), registration date, and other data according to their privacy policy.
https://chatra.io/privacy-policy/
ADD TO WISHLIST
If you add an item to your wishlist and it's linked to your SARANGHAE account, it will be saved and the information shared with the third-party app: https://swym.it/ . If it's not linked to your account, only the registration date will be transmitted.
https://swym.it/privacy/
NEWSLETTER SUBSCRIPTION
By subscribing to our mailing list or newsletter, your email address will be added to our contact list for the purpose of receiving commercial or advertising messages about SARANGHAE . Your email address may also be added to this list if you register on our website or after making a purchase. Personal Data collected: email address, first name, last name, and Usage Data. SARANGHAE uses a third-party email automation platform called Klavyio .
https://www.klaviyo.com/privacy
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
When you provide us with your credit card information, the information is encrypted using secure socket layer (SSL) technology and stored with a AES-256 encryption. Although no Internet transmission or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement other generally accepted industry standards.
SECTION 7 – CONSENT AND AGE OF CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or handle a return, we imply that you consent to the collection of this information and its use for this specific purpose only.
If we ask for your personal data for a secondary purpose, like marketing, we will either ask for your explicit consent or provide you with an opportunity to say no.
By using this website, you represent that you are at least the legal age in your area of residence, or that you have given your consent for minor dependents in your household to use this site. We do not knowingly collect data from individuals under the legal age to use our website.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. We encourage you to review it regularly. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.
If our business is acquired or merged with another company, your information may be transferred to the new owners so we can continue selling products through our site.
SECTION 9 – YOUR RIGHTS
Our goal is to offer you clear and easy choices about your information. If you have a SARANGHAE account, you can edit your profile information at any time. You can also close your account at any time. You also have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information below.
SECTION 10 - QUESTIONS AND CONTACT
If you wish to access, correct, amend, or delete your personal information, file a complaint, or simply obtain more information, please contact our Privacy Officer at info@saranghae.es .
Entry into force: January 26, 2025
Barcelona, Spain