Our main warehouse is located in Barcelona, ​​Spain (European Union) . From here, we manage all orders and shipments to both Spain and the rest of Europe. Thanks to our strategic location, we can offer fast, secure, and efficient logistics processes , ensuring that products arrive in perfect condition.

The minimum purchase order amount (MOA) at Saranghae is €450 excluding VAT . This amount allows us to offer the best wholesale prices and optimize order preparation and shipping. If your order doesn't reach this amount, we recommend combining it with other products to take full advantage of our wholesale conditions.

Currently, we do not offer free shipping . Shipping costs are always the buyer's responsibility, as they depend on the weight, volume, and destination of the order. However, we work with our logistics partners to offer competitive rates to ensure fast, secure, and affordable shipping within Spain and the European Union.

If you have a valid intra-community VAT number (VIES) or are purchasing from outside the European Union, you can benefit from 0% VAT invoicing . However, if your company is located in the EU and does not have an active VIES number, the corresponding VAT will be applied according to current regulations. Our system automatically validates your VAT number when you place your order.

Orders are typically shipped within 3 to 5 business days after receiving payment in our bank account. We process shipments Monday through Friday and notify our customers when the order has been prepared and delivered to the carrier. We recommend making your payment as soon as possible to ensure prompt processing and delivery .

At Saranghae, we work exclusively with recognized and reliable courier companies such as Correos Express and UPS . These companies allow us to offer secure deliveries, real-time tracking, and professional service for both domestic and international shipments. They also guarantee careful handling of cosmetic products throughout their entire stay.

Yes, we accept the use of your own courier service if you prefer. In that case, you'll simply need to email us the corresponding shipping label. Our team will prepare the package and make it available to your carrier once it's ready for pickup. This option is ideal for companies with their own logistics agreements.

In many cases, we do offer free samples to our customers and distributors. This depends on the brand and product availability. We love to support our partners with samples and additional products so they can test new lines, evaluate quality, and increase customer satisfaction.

At Saranghae , product authenticity and quality are our top priority. We work only with official manufacturers and certified suppliers . Each product comes directly from the brand or its authorized distributor. Thanks to this policy, we guarantee that all the cosmetics we offer are 100% original, safe, and of high quality .

Yes, all products distributed by Saranghae comply with the European standards and certifications required for marketing within the European Union. We collaborate exclusively with brands that comply with current legislation regarding cosmetic safety, labeling, and ingredients . This way, we guarantee that all products are safe for consumers and meet the highest quality standards.